Service Updates & Notifications during Covid-19


BC HOME Loan - Payment Deferrals

UPDATED: March 25, 2020

BC HOME Loan recipients having difficulty meeting loan repayments due to the COVID-19 crisis can contact BC Housing to discuss temporarily deferring payments. Contact our office toll free 1-800-257-7756 or 604-433-2218. If you’re a BC HOME Loan recipient making voluntary early repayment, you can cancel early repayment any time by phone.

For more information about Business Suppliers go to: BC Home Owner Mortgage and Equity Partnership


BC Temporary Rental Supplement Program (BC-TRS) - New! (Coming Soon)

UPDATED: March 26, 2020

To support people and prevent the spread of COVID-19, the Province is introducing a new temporary rental supplement, halting evictions and freezing rents, among other actions.

NOTE: The application process is under development so we are not accepting any applications at this time. Information on basic eligibility will be available on BC Housing’s website in the coming days. The Application process will be available online in early April.

The funds will support renters experiencing a loss of income by helping them pay their rent and will be paid directly to landlords on their behalf, to ensure landlords continue to receive rental income during the pandemic. Benefiting people with low to moderate incomes, this supplement will be available to renters who are facing financial hardship as a result of the COVID-19 crisis, but do not qualify for existing rental assistance programs.


Business Suppliers

UPDATED: March 25, 2020

BC Housing is committed to mitigate the risk of spreading the Covid-19 virus to its suppliers, tenants, employees and public in general.

It is of vital importance to BC Housing to maintain a safe environment for all of us, and adhere to direction from the Province of BC in order to mitigate the spread.

While BC Housing has both new construction projects in progress and housing assets which require maintenance and repair, we are reviewing all projects with the intent to take actions to minimize contact between suppliers and tenants. Due to the spread of the Covid-19 virus and the direction from BC’s Provincial Health Officer, we expect to see a decrease in the typical utilization of supplier resources.

In the event of any material change, BC Housing will issue an updated supplier notification. Project specific questions should be addressed to the BC Housing representative listed in your supply contract or purchase order. Any non-project related questions may be directed to: purchasing@bchousing.org

BC Housing is following the guidance provided by BC Health Authorities to mitigate the spread of the Covid-19 virus and strongly recommend that its suppliers follow the same protocols, some of the key activities include:

  • Minimizing direct contact with others
  • Cancel/reschedule non-important meetings or use remote technology to meet
  • Do not come into work if you have any flu-like symptoms
  • Self-isolate for 14 days if you are returning from travel outside Canada

For more information about Business Supplier Centre go to: Doing Business


HAFI - No longer accepting new applications

UPDATED: March 25, 2020

BC Housing is not accepting new Home Adaptations for Independence (HAFI) applications. This is to support public health and safety during the COVID-19 crisis. The risk of spreading the virus will be reduced by limiting potential interactions from renovation project estimates and meetings.

  • Approved HAFI applications are granted extensions until June 30, 2020
  • HAFI applications on hold have until June 30, 2020 to submit required documents

For information about a current application, please contact our office toll-free 1-800-257-7756 or 604-433-2218 or for general information about HAFI go to: Home Adaptations for Independence (HAFI)


Housing Registry - Applications are not being accepted at this time

UPDATED: March 27, 2020

Housing Registry temporarily suspending accepting and processing applications

In an effort to slow the spread of COVID-19 and protect our applicants, tenants, partners, and staff BC Housing has temporarily suspended accepting and processing Housing Registry applications. Applicants and providers are encouraged to hold on to new applications and non-critical updates and documentation for files until full service resumes. BC Housing’s processing capacity is currently prioritizing existing clients and tenants to ensure tenancies are not put at risk. For BC Housing directly managed buildings this includes a halt to all unit showings and non-critical maintenance and inspections.

For critical maintenance and facilitating move-ins that were arranged prior to the current crisis preventative measures are being undertaken such as keeping a 2 meter distance between individuals and wearing personal protective equipment wherever possible, practical, and available. We strongly encourage providers to take similar measures if they have not already done so.

For existing applicants file updates are on hold until the current crisis has passed. The only updates being accepted and processed at this time is if the change is required to make an application live on the registry. To accommodate this change additional flexibility will be extended for files that would normally be put on hold. For clarity, applications that are currently live will remain live for the duration of this crisis, the normal requirements for file updates and check ins are temporarily waived.

We appreciate the hard work of our partners and staff and the patience of our applicants and tenants during this stressful time.

For more information about the Housing Registry go to: Subsidized Housing


Licensed Residential Builders - Important Updates

UPDATED: March 25, 2020

Continuing Professional Development

We are aware that most, if not all, face to face training sessions have been cancelled as a result of physical distancing requirements. Completing Continuing Professional Development (CPD) is one of the requirements to renew your licence in accordance with schedule 7 of the regulation.

While online training is still available, we recognize that not everyone with upcoming licence renewals will be able to meet their CPD requirements on time this licence term. The requirements for CPD remain in place. However, if you are having difficulty obtaining all of your CPD points this licence term due to disruptions in planned training, we will consider deferring your CPD points and adding them to your next licence term.

A licensing officer will reach out to you when you submit your renewal if you have not met the CPD requirements. You can advise them of your circumstances at that time. We will review each licence renewal on a case-by-case basis.

For more information about the CPD go to: Continuing Professional Development (CPD)

Financial Hardship

If you are facing financial hardship due to loss of work, but wish to renew and keep your licence current, you may be able to defer your renewal payment. This safeguards inactive licensees who are unable to work and have no upcoming contracts.

If you wish to defer your renewal fee, please submit your renewal application and choose the “pay later” option. When you have completed this step, you can email licensinginfo@bchousing.org, with your licence number in the subject line. This will let us know that your renewal has been submitted and you need to defer your payment. For licensees who choose this option, please note that your licence will be restricted from enrolling new projects until the renewal fee has been paid.

We appreciate that these are challenging times, and everyone is doing their best to meet requirements, while taking precautions to avoid the transmission of COVID-19. If you have any other concerns or questions about renewing your licence, please forward them to licensinginfo@bchousing.org.

For more information about the renewing your residential builder licence go to: Renewing Your Residential Builder Licence


Temporary changes to the Rental Assistance Program (RAP) and Shelter Aid for Elderly Renters (SAFER)

UPDATED: March 25, 2020

Funding for rental housing support for renters and clients of BC Housing Rental Assistance Programs, SAFER and RAP, is now available.

BC Housing has made the following temporary changes to the Rental Assistance Program (RAP) and SAFER. These changes support our new and existing clients who experience a loss of employment income due to the COVID-19 crisis.

  • Clients with reduced employment income on or after March 1, 2020 may request a short-term adjustment to their monthly benefit. The adjusted benefit amount is effective the month the decrease occurs. BC Housing must be notified within 4 months for clients to receive this benefit.
  • New RAP applicants with reduced income may have their eligibility and benefit calculation temporarily based on new, reduced income. In addition, the Emergency Care Benefit from the federal government will be considered a qualifying, employment replacement income.
  • The 12 month BC Residency requirement will also be waived for any applicants that meet all other eligibility criteria.

To request an adjustment please contact our office toll free: 1-800-257-7756 or 604-433-2218.

For more information about rental assistance go to: Rental Assistance Programs