Technology training series for housing and service providers

LCS Network - Staying Safe in the Age of AI
This session shows how cyber threats are changing with AI and what people can do to stay safe. You will learn how criminals use fake emails, messages, and AI‑made scams to trick people. The session also explains how to use AI safely. How to protect private information and follow good cybersecurity habits. Participants will leave with simple, practical tips they can use right away at work.

Cybersecurity – Social engineering
Computer fraud continues to be the #1 cyber-attack vector. We see many successful attacks within our sector. The consistent factor in these attacks is that attack human weakness. Join us to talk about how to protect your organization from Social Engineering.

Cybersecurity - Getting ready for Microsoft's MFA Changes
Microsoft is retiring text message and phone call sign-in codes on February 1, 2027. Staff who currently use these methods will need to switch to a more secure sign-in option before that date.

This non-technical session helps leaders and managers understand what is changing, why it matters, and how to prepare staff for the transition.

Governance, risk and compliance
This session contains an introduction to IT governance, risk management, and compliance. Topics include an overview of leading industry frameworks and standards, integration with organizational strategy, core considerations, key definitions, and examples of application.

Introduction to AI
This beginner-friendly, discussion-based course introduces artificial intelligence in simple, everyday terms. Participants will explore what AI is, where it appears in daily life, and what it can and cannot do. The session also examines key strengths, limitations, and ethical considerations to support a balanced understanding of AI. The focus is on shared learning and discussion rather than tools or demonstrations.

Copilot – Elements of an effective prompt
This session builds on basic Copilot use and focuses on writing clearer, more effective prompts. You’ll learn the key elements that influence Copilot’s responses, including how to provide context, clarify your goal, and refine your requests. Through examples and demonstrations, the course helps improve the quality and reliability of Copilot outputs. It avoids advanced prompt types, which are covered in later sessions.

Copilot – Expand Your Skills
This intermediate session builds on beginner Copilot skills. It introduces advanced types of prompts. You will learn more techniques to help you better use Copilot. Examples show how these techniques can be used in many different kinds of work.

Copilot – How to verify AI sources
This session builds on basic Copilot use and focuses on verifying AI-generated information before you share or act on it. You’ll learn why AI can sound confident even when it’s wrong, how to recognize different types of sources, and how to break Copilot responses into smaller, checkable claims. The course introduces practical techniques for checking accuracy and deciding how much verification is needed based on risk.

Copilot for Data Analysis
This course shows how to use Copilot to support basic data analysis. You will learn how to explore data, look for patterns, and get simple insights. The session teaches you how to write prompts that work with data questions. We focus on understanding and checking the results that Copilot gives you. Examples show how Copilot can help your work, while still relying on human judgment.

Copilot for Meetings
This workshop teaches participants how to use Copilot to review meeting recordings, transcripts, and presentation files to pull out clear and useful information. You will learn how to ask Copilot the right questions to create summaries, meeting notes, and simple process outlines.

The session focuses on creating prompts, adding helpful context, and improving Copilot’s responses so they are clear, accurate, and easy to use. Real examples and demonstrations show how Copilot can save time, improve documentation, and help people stay focused during meetings instead of taking notes.

Excel 101 – Getting started
This beginner-friendly course introduces the basics of Microsoft Excel and helps users feel comfortable working with spreadsheets. Participants will learn how to create and format a worksheet, so it looks professional and presentable. The course also covers basic formulas and commonly used functions to support everyday tasks. Examples focus on practical, real-world use rather than advanced features.

Outlook essentials
This course teaches you the main features of Microsoft Outlook that help you get your daily work done faster and more easily. You will learn how to organize and manage email using tools like Quick Steps, Rules, and Categories. You will also learn how to set up out-of-office messages and email signatures.
The course covers how to search for emails, manage your calendar and meetings, and use simple time management tips. Real-life examples are used so you can see how Outlook can help with everyday tasks.

Excel tables and pivot tables
This intermediate level course focuses on using Excel to analyze data and uncover insights. Participants will learn how to create and modify tables and PivotTables to organize information and explore patterns and trends. The session emphasizes understanding data visually and interactively rather than memorizing steps. Examples are practical and focused on making data easier to interpret and communicate.

Word – Introduction to styles
This hands-on workshop introduces the basics of Word Styles and how they help make documents clear and consistent. Participants will learn how to use built-in styles like headings and body text, make easy changes using styles, and see how styles help organize longer documents with features like navigation and tables of contents. The session focuses on simple, practical skills that save time and reduce formatting problems in everyday Microsoft Word to use.

Excel formulas
This course builds on basic Excel skills and teaches you how to work better with data. You will learn how common functions that can help you analyze information. The session includes an interactive demonstration with simple, real‑world examples. You will also receive a practice workbook so you can keep learning on your own after the session.

Word - Working with Numbered Headings
This hands-on workshop introduces the basics of numbered headings in Microsoft Word and how they help organize longer documents. Participants will learn how heading styles and multilevel lists work together to create automatic numbering, keep documents consistent, and support features such as navigation, tables of contents, and cross-references. The session focuses on practical skills for creating, updating, and troubleshooting numbered headings to save time and reduce formatting problems.

Productivity Tips in M365
This course provides practical tips to help you work more efficiently in Microsoft 365. You will learn simple ways to organize your workday, manage email and chats, find information faster, and use common features in Outlook, Teams, Edge, Word, Excel, and OneDrive to save time and stay organized.

PowerPoint Essentials
This practical course introduces the core features of Microsoft PowerPoint used to create, organize, and deliver professional presentations. Participants will learn how to use templates and slide layouts, add and format content such as text, images, SmartArt, tables, and charts, and organize presentations using sections and hidden slides. The course also covers presentation delivery in Microsoft Teams and highlights productivity features that help create polished presentations more efficiently.

Project & change management
This session gives an introduction to project management and organizational change management. You will learn about best practices, how they connect to an organization’s goals, and the terms you need to know. The session also includes examples in real situations.

Incident management and crisis coordination
This session is about what to do when something goes wrong with technology and services. Leaders will learn how to work together during emergencies. How to make good decisions and share clear information with others. The session also shows how teams support each other and help leaders stay calm and organized during serious problems.

IT disaster recovery
We will discuss what an IT disaster is and what to do if something goes wrong. We will also talk about what disaster recovery is, and what it is not. You will learn how to prepare for problems like system outages, data loss, or cyber incidents. And also learn how organizations can plan ahead so systems can be repaired. This training helps teams stay ready and reduce downtime when problems happen.

Cloud computing – Azure overview
This session introduces cloud computing in a clear and easy way. You will learn what the cloud is, and how it helps organizations run their systems online. We will cover different ways to run applications in cloud. How to manage cloud costs, and how cloud systems stay available during outages. Participants will also learn how it keeps data safe and supports business continuity.

SharePoint Essentials: Managing & Sharing Files 
This course introduces the main features of Microsoft SharePoint that help people store, organize, and share files. Participants will learn how to navigate SharePoint sites, work with files and documents, find information more easily, and share content with others. The course focuses on practical skills to help participants use SharePoint with confidence.

SharePoint Essentials: Managing & Sharing Files 
This course introduces the main features of Microsoft SharePoint that help people store, organize, and share files. Participants will learn how to navigate SharePoint sites, work with files and documents, find information more easily, and share content with others. The course focuses on practical skills to help participants use SharePoint with confidence.

PartnerHub
This session teaches you how to use BC Housing’s Operational Review process. You will learn about the assessment tools we use, including the IT Risk Assessment. The session also covers the training and support that our Support Team provides.