Technology Training for Housing Providers

Governance, Risk and Compliance:
This session gives a simple introduction to IT governance, risk management, and compliance. You will learn what these terms mean, why they matter, and how they connect to an organization’s goals. We will also look at common industry standards and show basic examples of how they are used. 

Social Engineering:
Computer fraud is still the most common type of cyberattack. Many successful attacks in our sector happen because criminals target people, not systems. In this session, we will talk about how social engineering works and how you can protect your organization from it. 

Privacy 101:
Learn the basics of how to protect personal information. This session gives a simple overview of FIPPA and PIPA and explains how privacy laws relate to your job. 

Privacy 101:
Learn the basics of how to protect personal information. This session gives a simple overview of FIPPA and PIPA and explains how privacy laws relate to your job.

First 30 Minutes:
Most organizations are constantly tested by attackers trying to break into their systems and steal data. It is essential to stop and spot these attacks, but you also need to know what to do if a breach happens. A breach is when someone gets into data or systems without permission. 

In this session, we will share tips on how to prepare for common cyber‑attacks. We will focus on what to do in the first 30 minutes after an incident starts.  

How to “Meet” the IT Risk Assessment Element of an Operational Review:
IT Risk Awareness (ITRA) is a short process where you answer a 10‑question survey and upload a few supporting documents. Our team reviews the information to see if providers are using good IT practices. This includes keeping backups, using Multi‑Factor Authentication (MFA), and having an IT response plan. This helps providers learn the policies and find the resources that support our partners. 

Introduction to AI:
This course discusses artificial intelligence (AI). You do not need any technical skills. We explain what AI is in simple, everyday language. You will learn where AI shows up in daily life and what it can and cannot do. We will also look at the strengths and limits of AI, and talk about some basic ethical questions. 

Introduction to Copilot:
This beginner session introduces Copilot to people who are new to generative AI. The goal is to help you feel comfortable and confident using the tool. You will learn what it is, how to go in the right way to keep your information safe. The session also covers important ideas like AI bias and why it is important to check your sources. We start with a short presentation and then provide a live demonstration. 

Copilot - Elements of an Effective Prompt:
This session builds on the basics of using Copilot. It focuses on how to write clearer and more effective prompts. You will learn the key parts that shape Copilots answers. Through examples and demonstrations, the session shows how to improve Copilot’s responses. We do not cover advanced prompts in this session. 

Introduction to AI:
This course discusses artificial intelligence (AI). You do not need any technical skills. We explain what AI is in simple, everyday language. You will learn where AI shows up in daily life and what it can and cannot do. We will also look at the strengths and limits of AI, and talk about some basic ethical questions. 

Introduction to Copilot:
This beginner session introduces Copilot to people who are new to generative AI. The goal is to help you feel comfortable and confident using the tool. You will learn what it is, how to go in the right way to keep your information safe. The session also covers important ideas like AI bias and why it is important to check your sources. We start with a short presentation and then provide a live demonstration. 

Copilot - Elements of an Effective Prompt:
This session builds on the basics of using Copilot. It focuses on how to write clearer and more effective prompts. You will learn the key parts that shape Copilots answers. Through examples and demonstrations, the session shows how to improve Copilot’s responses. We do not cover advanced prompts in this session.  

Copilot for Data Analysis:
Details This course shows how to use Copilot to support basic data analysis. You will learn how to explore data, look for patterns, and get simple insights. The session teaches you how to write prompts that work well data questions. We focus on understanding and checking the results that Copilot gives you. Examples show how Copilot can help your work, while still relying on human judgment. 

Copilot - Expand Your Skills:
Details This intermediate session builds on beginner Copilot skills. It introduces advanced types of prompts. You will learn more techniques to help you better use Copilot. Examples show how these techniques can be used in many different kinds of work. 

Excel 101:
This course teaches the basics of Microsoft Excel. You will learn how to create a worksheet and format it so it looks clear and professional. The course also covers simple formulas and functions you can use for everyday tasks. Examples focus on practical, real‑world situations, not advanced features.

Microsoft Planner - Getting Started:
This session introduces Microsoft Planner and teaches how to use it. The course shows how Planner can support teamwork as well as your own personal task list. You will also see how Planner works with other Microsoft 365 applications. Examples focus on easy, practical use, not formal project management. 

Excel Tables, PivotTables & Charts:
This intermediate course teaches you how to use Excel to analyze data. You will learn how to build and edit tables, and charts to organize information. The session focuses on helping you understand data instead of memorizing steps. Examples are practical and show how to make data easier to understand and explain to others.

OneNote Essentials:
This workshop teaches the features of Microsoft OneNote and how it can help you every day. You will learn how to create and organize notebooks, and how to take notes using content. The session also shows how to share notes and work with others in real time. Examples focus on simple ways OneNote can support your daily work in Microsoft 365. 

Outlook Essentials:
This comprehensive course introduces the core features of Microsoft Outlook that support everyday productivity. Participants will learn how to manage email using tools like Quick Steps, Rules, and Categories, and set up out of office messages and email signatures. The course also covers advanced search techniques, calendar and meeting management, and practical time management tips. Examples focus on real-world use to help streamline daily work.

Excel Formulas:
This course builds on basic Excel skills and teaches you how to work more better with data. You will learn how common functions that can help you analyze information. The session includes an interactive demonstration with simple, real‑world examples. You will also receive a practice workbook so you can keep learning on your own after the session.

Project & Change Management:
This session gives an introduction to project management and organizational change management. You will learn about best practices, how they connect to an organization’s goals, and the terms you need to know. The session also includes examples in real situations.

Navigating the Non-Profit Portal:
The Non‑Profit Portal makes it easy for Non‑Profit Providers and BC Housing to share documents and communicate. These training sessions are for those using the PartnerHub Operational Review process. The course explains how the Portal works and how to use it. 

PartnerHub:
This session teaches you how to use BC Housing’s Operational Review process. You will learn about the assessment tools we use, including the IT Risk Assessment. The session also covers the training and support that our Support Team provides.