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Legal

Learn how the Homeowner Protection Act and Regulations improve the quality of residential construction, enhance professionalism in the residential construction industry and increase consumer protection for buyers of new homes in B.C.

Name change: the Homeowner Protection Office is now Licensing & Consumer Services. New name, same services.

The Homeowner Protection Act and Regulations

Homeowner Protection Act and Regulations

Learn more about the Act and Regulations and how they form the basis for the builder licensing system, home warranty insurance and buying or selling a new home.

Offences Under the Homeowner Protection Act

Non-compliance with the provisions of the Homeowner Protection Act can have serious legal consequences, including the issuance of compliance orders, monetary penalties and other penalties.

Reviews and Appeals

If you do not agree with the Registrar’s decision on a licensing or compliance matter, here’s how to ask for a review or appeal.

Compliance and enforcement

Compliance and Enforcement

Meet our compliance team, which constantly strives to protect B.C. homeowners and promotes compliance through education and awareness.

Report a Violation

Did you witness a possible violation of the Homeowner Protection Act? Find out how to contact us. We investigate complaints to determine whether an offence has occurred.

Enforcement Registry

Search our database of compliance orders, monetary penalties and past convictions by name or date.

Compliance Case Studies

Our real-life series helps owner builders, realtors and licensed residential builders remain in compliance with the Homeowner Protection Act.

Consumer complaints

Dispute Resolution

Learn more about your options for dealing with residential construction disputes and warranty insurance disputes through negotiation, mediation, arbitration and litigation.

Builder Complaints

Learn how the consumer protection provision shields consumers from bad business practices. Find out how to report a possible breach of that provision by a builder.

Warranty Complaints

Check your rights under your policy of home warranty insurance; get answers to concerns about claims decisions and how claims are handled; plus find out how we can help you.