To submit documents to Applicant Services, please use our Program Upload Form. Please include your file number on all documents (if applicable).

Applicant Services

Suite 101-4555 Kingsway
Burnaby, BC V5H 4V8

Phone lines: 8:30 am to 4:30 pm

Storefront: 9:00 am to 4:00 pm

Monday to Friday (excluding holidays)

Phone: 604-433-2218
Toll-free: 1-800-257-7756
Fax: 604-439-4729
Email: Emails not accepted at this time. If you need to submit a document to Applicant Services, please use our Program Upload Form.

Licensing & Consumer Services

Suite 203-4555 Kingsway
Burnaby, BC V5H 4T8

Phone lines: 8:30 am to 4:30 pm, Monday to Friday
(excluding holidays)

Our storefront remains closed to the public. Completed applications and payments can be received either electronically, or by using the drop box located at 203-4555 Kingsway

Phone: 604-646-7050
Toll-free: 1-800-407-7757
Fax: 604-646-7051
Licensing & Consumer Services Email: Send Secure Email

General Contacts Contact Information
Compliments & Complaints Resolution Fax: 604-439-4722
Email: [email protected]

Compliments & Complaints

Contractor or Supplier Inquiries Fax: 604-433-5915
Email: [email protected]
Fraud Reports Phone: 604-454-5419
Email: [email protected]
Freedom of Information & Protection of Privacy / Ombudsman Inquiries Phone: 604-433-1711 
Email: [email protected]
Information Management and Technology Phone: 604-433-1711 
Email: [email protected]
Publication & Brochure Inquiries Email: [email protected]
səmiq̓wəʔelə/Riverview Email: [email protected]
Development Strategies  
Development Strategies (all regions) Email: [email protected]
Housing Hub Phone: 604-439-4757
Email: [email protected]
Regional Offices
Business hours: Monday to Friday, 8:30 am to 4:30 pm (excluding holidays)
Reception hours may vary, see below.
 
Interior Region Office
451 Winnipeg Street
Penticton, BC V2A 5M6
Reception hours: 9:00 am to 4:00 pm
Phone: 250-493-0301
Toll-free: 1-800-834-7149
Fax: 250-492-1080
Email: [email protected]
Lower Mainland Directly Managed Office
Suite 510-369 Terminal Avenue
Vancouver, BC V6A 4C4
Reception hours: 9:00 am to 4:00 pm
Phone: 604-609-7024
Fax: 604-609-7031
Email: [email protected]
Northern Region Office
1380-2nd Avenue
Prince George, BC V2L 3B5
Reception hours: 9:00 am to 4:00 pm
Phone: 250-562-9251
Toll-free: 1-800-667-1235
Fax: 250-562-6488
Email: [email protected]
Vancouver Island Region Office
Suite 201-3440 Douglas Street
Victoria, BC V8Z 3L5
Reception hours: 9:00 am to 4:00 pm
Phone: 250-475-7550
Toll-free: 1-800-787-2807
Fax: 250-475-7551
Email: [email protected]
Lower Mainland Non Profit Office
Suite 1701-4555 Kingsway
Burnaby, BC V5H 4V8
 
Phone:604-433-1711
Fax: 604-525-8201
General Information: 1-866-465-6873
Email: [email protected]
Supportive Housing Services - Orange Hall  
297 East Hastings Street
Vancouver, BC V6A 1P2
Reception hours: 1 pm to 4 pm, Monday to Friday
Phone: 604-648-4270
Email: [email protected]