Contact Us

Temporary closure of some in-person offices

As a precautionary measure to prevent the spread of COVID-19 and support the safety of clients and employees, BC Housing is temporarily closing some in-person services effective Monday March 16, 2020 at 11:30 am.

  • Home Office reception (Suite 1700-4555 Kingsway, Burnaby, BC)
  • Applicant Services storefront (Suite 101-4555 Kingsway, Burnaby, BC)
    • Applicants can apply online: The Housing Registry 
    • Call to receive an application form: 1-800-257-7756 (toll-free) or 604-433-2218 (in the Lower Mainland) 
    • Inquiries for the SAFER, Rental Assistance Program and BC Rebate for Accessible Home Adaptations (BC RAHA) can be made by calling the same phone numbers
  • Licensing & Consumer Services reception and digital kiosk (Suite 203-4555 Kingsway, Burnaby, BC)
  • Receptions at BC Housing regional offices:
    • Interior Region Office (451 Winnipeg Street, Penticton, BC)
    • Lower Mainland Directly Managed Office (Suite 510-369 Terminal Avenue, Vancouver, BC)
    • Northern Region Office (1380-2nd Avenue, Prince George, BC)
    • Vancouver Island Region Office (Suite 201-3440 Douglas Street, Victoria, BC)
  • Supportive Housing Services - Orange Hall (297 East Hastings Street, Vancouver, BC)

Applicant Services

Suite 101-4555 Kingsway
Burnaby, BC V5H 4V8

Office Hours: 8:30 am to 4:30 pm, Monday to Friday
(Excluding holidays)

Phone: 604-433-2218
Toll-free: 1-800-257-7756
Fax: 604-439-4729
Email: Applicant Services does not accept emails at this time

Licensing & Consumer Services

Suite 203-4555 Kingsway
Burnaby, BC V5H 4T8

Office Hours: 8:30 am to 4:30 pm, Monday to Friday
(Excluding holidays)

Phone: 604-646-7050
Toll-free: 1-800-407-7757
Fax: 604-646-7051
Licensing & Consumer Services Email: Send Secure Email

General Contacts Contact Information
Compliments & Complaints Resolution Fax: 604-439-4722

Compliments & Complaints page

Contractor or Supplier Inquiries Fax: 604-433-5915
Freedom of Information & Protection of Privacy / Ombudsman Inquiries Phone: 604-433-1711 
Information Management and Technology Phone: 604-433-1711 
Publication & Brochure Inquiries Email:
Riverview Inquiries Email:
Development Strategies  
Development Strategies (all regions) Email:
Housing Hub Phone: 604-439-4757
Regional Offices  
Interior Region Office
Nanette Drobot, Regional Director
451 Winnipeg Street
Penticton, BC V2A 5M6
Phone: 250-493-0301
Toll-free: 1-800-834-7149
Fax: 250-492-1080
Lower Mainland Directly Managed Office
Julie Wurdemann, Director
Suite 510-369 Terminal Avenue
Vancouver, BC V6A 4C4
Phone: 604-609-7024
Fax: 604-609-7031
Northern Region Office
Malachy Tohill, Regional Director
1380-2nd Avenue
Prince George, BC V2L 3B5
Phone: 250-562-9251
Toll-free: 1-800-667-1235
Fax: 250-562-6488
Vancouver Island Region Office
Heidi Hartman, Regional Director
Suite 201-3440 Douglas Street
Victoria, BC V8Z 3L5
Phone: 250-475-7550
Toll-free: 1-800-787-2807
Fax: 250-475-7551
Lower Mainland Non Profit Office
Erin Harron, Director,
Suite 1701-4555 Kingsway
Burnaby, BC V5H 4V8
Phone: 604-433-1711
Fax: 604-525-8201
General Information: 1-866-465-6873
Supportive Housing Services - Orange Hall  
Betty Lepps, Director
297 East Hastings Street
Vancouver, BC V6A 1P2
Orange Hall Hours: 10 am to 4 pm, Monday to Friday
Phone: 604-648-4270