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Home Owner Mortgage and Equity (H.O.M.E.) Partnership Program

For more information please contact us at 604-439-4727 or 1-844-365-4727 (toll-free).


Suite 203-4555 Kingsway    
Burnaby, BC V5H 4T8

Phone: 604-646-7050
Toll-free: 1-800-407-7757
Fax: 604-646-7051

Suite 1701-4555 Kingsway 
Burnaby, BC  V5H 4V8
Phone: 604-433-1711 
Fax: 604-525-8201 
General Information: 1-866-465-6873 

Vancouver Coastal & Fraser Regions
Naomi Brunemeyer, Regional Director
Phone: 604-456-8849

James Forsyth, Regional Director
Phone: 778-452-6467

Interior & Northern Regions
Danna Locke, Regional Director
Phone: 604-439-4193

Vancouver Island
Malcolm McNaughton, Regional Director
Phone: 778-452-2744

Operations Manager 
297 East Hastings Street 
Vancouver, BC  V6A 1P2

Phone: 604-648-4270 

Orange Hall hours are 10 a.m. to 4 p.m. Monday to Friday.

Regional Offices

4555 Kingsway
Burnaby, BC  V5H 4V8

Phone: 604-433-1711
General Information: 1-866-465-6873
Fax: 604-439-4722

Ann Howard, Regional Director
451 Winnipeg Street
Penticton, BC V2A 5M6

Phone: 250-493-0301 
Toll-free: 1-800-834-7149 
Fax: 250-492-1080 

Dale McMann, Executive Director
Suite 510-369 Terminal Avenue  
Vancouver, BC V6A 4C4

Phone: 604-609-7024 
Fax: 604-609-7031 

Malachy Tohill, Regional Director
1380-2nd Avenue  
Prince George, BC  V2L 3B5 

Phone: 250-562-9251 
Toll-free: 1-800-667-1235 
Fax: 250-562-6488 

Heidi Hartman, Regional Director
Suite 201-3440 Douglas Street 
Victoria, BC  V8Z 3L5

Phone: 250-475-7550 
Toll-free: 1-800-787-2807 
Fax: 250-475-7551 

Other Contacts

Compliments & Complaints Resolution

Fax: 604-439-4722


Contractor or Supplier Inquiries Fax: 604-433-5915
Freedom of Information & Protection of Privacy / Ombudsman Inquiries Phone: 604-433-1711 
Information Management and Technology Phone: 604-433-1711 

Media Inquiries

Phone: 604-417-0355 (weekend media line)
Email: (weekend media email)
Publication & Brochure Inquiries
Riverview inquiries


Compliments & Complaints

BC Housing is committed to working with its many stakeholders and partners to provide housing and services for British Columbians in greatest need, with the highest standard of service available.

If you have had a positive experience with one of BC Housing’s staff we would like to hear from you. We are extremely proud of our staff and your comments are greatly appreciated. All compliments are sent to the staff’s supervisor, the staff person and our human resources office.

To send us a compliment:

BC Housing takes complaints seriously and is committed to receiving, handling and resolving complaints in a consistent, objective, fair and timely manner.

To send us a complaint:

The Complaint Resolution process is not available to you if other appropriate legislation can resolve your concern.

Examples include, but are not limited to:

If one of these complaint resolution processes, or another complaint resolution process, is available to you, you will be redirected to that resource when you contact us.


BC Housing does not have a role to review complaints received by a tenant/member living in a building managed by a non-profit housing provider or a co-op. A non-profit housing provider is considered an independent, democratic organization operating in a manner based on its constitution and bylaws. Co-ops are owned and democratically controlled by the people who use their services.

Tenancy complaints should be directed to the property manager / administrator of the building where you live. If the property manager/ administrator can’t successfully resolve your complaint you should contact the Board of Directors of the non-profit housing provider or the co-op. Check to see if your non-profit housing provider has a website which may give you contact information for the Board. Alternatively, contact the BC Registry Services to get information on how to obtain a list of the Board of Directors of a society.

Tenants living in a building managed by a non-profit housing provider have the same tenancy rights as tenants living in the private market. If you have tenancy/maintenance issues that are not being resolved by your housing provider contact the Residential Tenancy Office.

Members of a co-op will be aware of which members sit on the Board of Directors.

Step 1 – Local Review

You are strongly encouraged to resolve the complaint informally with BC Housing employees and the appropriate manager, as needed.   Where resolution is not achieved, the complaint resolution process is available to:

Applicants for housing and tenants in BC Housing’s directly managed public housing stock.

Applicants and recipients of the Rental Assistant Program (RAP) or the Shelter Aid for Elderly Renters Program (SAFER) in areas where the complaint process is not defined by SAFER legislation.

Stakeholders, partners, suppliers, and/or clients who do not feel they have been treated fairly and/or are not satisfied with the service they have experienced.

Step 2 – Formal Review

If you are not satisfied with the decision made by the BC Housing manager, a formal review by the Complaint Resolution Committee may be requested by completing the Complaint Resolution form  ( locked .dot file - may take a few minutes to download.) 

Please complete the form, attach any supporting documentation, and forward by mail, fax, or e-mail to:

Complaint Resolution Committee
Suite 1705-4555 Kingsway
Burnaby, BC  V5H 4V8
Attention: Manager, Complaints Resolution
Fax:   604-439-4722

The Committee will review all of the relevant information you have provided in the form and supporting documentation, and seek information from any or all parties named in your complaint to ensure that the process is fair and transparent for all concerned.

The Complaint Resolution Committee will investigate and advise you of its decision within thirty (30) business days.

If you are still not satisfied, you can request an independent review by making a complaint to the Office of the BC Ombudsperson.

The Office of the BC Ombudsperson receives inquiries and complaints about the practices and services provided by public agencies.   Their role is to impartially investigate complaints to determine whether public agencies have acted fairly and reasonably.

If you bypass the Complaint Resolution process and proceed directly to the Office of the BC Ombudsperson, they may re-direct you back to our Complaint Resolution process to try and resolve your complaint.