Licensing & Consumer Services
Branch: Suite 203-4555 KingswayBurnaby BC V5H 4V8
Toll Free Number: 1-800-407-7757
Hours: 8:30 a.m. to 4:30 p.m. Monday to Friday
Name change: the Homeowner Protection Office is now Licensing & Consumer Services. New name, same services.
Discover how to get, maintain and renew a residential builder licence. Learn more about new home registrations, home warranty insurance and providers.
Make better decisions when buying a new home. Use our registries and portals to check for potential issues, and learn about home warranty insurance coverage and claims.
Find out what it means to be an owner builder, the steps you need to follow to become one — including how to take the exam — plus how to buy or sell an owner-built home.
Browse our comprehensive guide to the Homeowner Protection Act and Regulations. Search our registry of enforcement actions or find out how to report a violation or appeal.
Keep up-to-date with builder licensing education needs, qualifications and core competency requirements. Learn where, when and how to take Continuing Professional Development (CPD).
Our consumer guides are an invaluable resource for homeowners and builders, or if you want to understand the Homeowner Protection Act better, consult our regulatory bulletins.
Friday, Dec. 23: 8:30 a.m. - 2 p.m. Monday, Dec. 26: Closed. Tuesday, Dec. 27: Closed. Friday, Dec. 30: 8:30 a.m. - 2 p.m. Monday, Jan. 2: Closed.
We've changed our name to Licensing and Consumer Services.
We’re listening: our 2016 Builder Survey is now complete.