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Homeless Outreach Program

BC Housing’s outreach services are a group of outreach and support programs that help people who are homeless or at risk of homelessness. The services include:

Outreach workers meet their clients where they are — on the street, in a shelter, or in a temporary place.


  • None. Services are free.

Outreach services are available to you if:

  • You are an individual or family that does not have a fixed address.
  • You are living and sleeping in public spaces, including on the street.
  • You need a place to stay in extremely wet or cold winter weather.
  • You haven’t found a place to stay since you left a hospital, rehabilitation centre, treatment centre, or correctional facility.
  • You need a place to stay so you can leave a situation where you are financially, sexually, physically, or emotionally vulnerable
  • You are living in a temporary situation where you don’t know how long you can stay, for example, sleeping on a couch at a friend’s house, or in a place without a rental agreement.
  • You have found temporary housing, but need to find something more long-term
  • Your landlord gave you notice to move out and you need assistance to find a new place to stay.

You may also qualify for the Homeless Prevention Program, which assists with access to housing and community-based services.


In both urban and rural regions of British Columbia, outreach workers meet with people to listen to their housing and health needs, connect and/or introduce them to required services, and try to match them with housing that’s appropriate and available.

Outreach workers can offer:

  1. Immediate outreach help to meet client where they are at, which may include a referral to an emergency shelter for a place to sleep, wash and eat.
  2. Case-planning help to help you get identification, receive income assistance and set housing goals.
  3. Assistance to find housing options and provide support with the application and move-in process. Rent supplements may be available to support this process. Accompany you to appointments and/or housing viewings.
  4. To refer you to support services such as health care, counselling and addiction recovery.
  5. To help you with more permanent housing options including supportive housing and subsidized housing.
  6. To be a resource for housing providers/landlords and answer their questions and concerns.
  7. To provide ongoing support as required.

Contact a Homeless Outreach Program Service Provider or go to the nearest Emergency Shelter and ask to speak to staff.

If you are Aboriginal and prefer to receive supports from a cultural perspective, you can also: