Compliments and Complaints

If you are renting in the private market, please contact the Residential Tenancy Branch.

Let us know how we are doing. Your feedback is important to us.


We are proud of our staff. Tell us how a BC Housing staff member helped you.

Send a compliment.

Complaints or concerns with service

If you're not happy with the service you've received from us, we want to hear from you. BC Housing is committed to resolving complaints in a consistent, fair and timely manner.

BC Housing’s Complaint Resolution process assists: 

  • BC Housing tenants and housing applicants
  • People receiving funding from programs administered by Applicant Services 
  • Tenant complaints about their rent review managed by our non-profit partners
  • Stakeholders, partners, or other clients who are not satisfied with the service they have experienced.

How to send a complaint

First step

We encourage you to contact a BC Housing manager or director to resolve the complaint.

If you are not satisfied with the decision, get a formal review.

Formal complaint process

Complete a Complaint Resolution Form. Submit the completed form and supporting documents to:

  • Email: [email protected]
  • Fax: 604-439-4722, Attention Complaint Resolution
  • Mail: Manager, Complaint Resolution
    Suite 1705-4555 Kingsway
    Burnaby, BC  V5H 4V8

Complaint Resolution will review and investigate your complaint. You'll receive a decision within 30 days.

Still not satisfied. Request an independent review 

Contact the Office of the BC Ombudsperson to complete an independent review. 

The BC Ombudsperson is an independent voice that works to make sure public sector organizations are treating people fairly and following the rules. This process improves public services for all British Columbians. Learn more about the BC Ombudsperson office.

Note: Follow the formal complaint process first. If you contact the Office of the BC Ombudsperson first, your complaint may be sent back to BC Housing.

These topics are not part of our complaint resolution process:

  • Private market rentals;
  • BC Acts for renters;
  • Information requests;
  • Homeowner protection.

Please find resources below:

BC Housing does not have a direct role in reviewing complaints from people living in buildings managed by non-profit and co-op housing providers. Non-profit housing providers are independent, democratic organizations. 

Direct tenancy complaints to your property manager or the building administrator.

Look at your housing provider’s website to find property management or information about the Board of Directors that run your building.

Having trouble finding out who the Board of Directors are for your building? For a fee, you can search BC Registry Services for the list of Board of Directors for your building.


Email: [email protected]
Phone: 604-439-4123, Option 3